Public Library Account Manager - West Coast

Clarivate Analytics

Town of Texas (WI)

Hybrid

USD 84,000 - 105,000

Full time

14 days+

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Job summary

Clarivate seeks an Account Manager for the Public Library Software Group to partner with libraries on the West Coast, driving adoption of Polaris, Sierra, and Vega LX. The role emphasizes building lasting relationships and expanding product usage to empower communities through technology.

You will lead account plans, coordinate with Innovative resources, and ensure clients benefit from events, products, and services.

Qualifications

5 years of direct field sales experience.
5 years of experience managing external client relationships.
Experience with library technology or library software sales.
Experience with supporting/selling ILS (Integrated Library Systems).
Adaptability, resilience, and ability to work as a team player.
Expertise with emotional intelligence.

Responsibilities

Establish and maintain a system of regular communication with clients to include phone calls and onsite visits.
Ensure knowledge of client’s product mix and how the solution is used by the client.
Create and execute account plans which include financial objectives for strategic accounts.
Ensure clients are aware of Innovative events, products and service offerings that would benefit the client.
Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals.
Create call/visit reports to document findings and to communicate internally.