Call Center IT Support Specialist

Charter Communications, Inc.; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Spectrum is seeking a Technical Specialist I in Las Vegas to support a fast-paced call center. You will troubleshoot hardware and software, deploy and maintain PCs and peripherals, and support VoIP and Webex calling systems to keep agents productive.

The role requires 1+ year IT experience and 1+ year customer service experience, plus an Associate Degree in IT or related field. Local and remote user support with strong communication is essential.

Qualifications

• Experience: Related IT Experience 1+ Years; Customer Service Experience 1+ Years
• Associate Degree in Information Technology or related field, or equivalent work experience
• Abilities: Work with users locally and remotely; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
• Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches

Responsibilities

• Troubleshoot hardware and software issues and fix problems in a fast-paced call center environment
• Deploy and maintain PCs, monitors, and peripheral devices
• Support VoIP and Webex calling systems
• Collaborate with cross-functional teams to improve asset management and compliance
• Ensure call center agents can operate effectively and efficiently

Skills

Windows OS

PC hardware

Customer service

Remote support

Education

Associate degree in IT

Tools

VoIP systems

Webex

Asset management software

Job description

Spectrum is seeking a Technical Specialist I in Las Vegas to support a fast-paced call center. You will troubleshoot hardware and software, deploy and maintain PCs and peripherals, and support VoIP and Webex calling systems to keep agents productive.

The role requires 1+ year IT experience and 1+ year customer service experience, plus an Associate Degree in IT or related field. Local and remote user support with strong communication is essential.