Public Information Officer, District 3 (Utilities & Policy)

State of Louisiana; Baton Rouge (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Louisiana Public Service Commission in Baton Rouge seeks a District 3 Public Information Officer, serving as the primary contact for inquiries about rates, policies, and consumer issues. You will coordinate with the Executive Assistant to align communications with PSC objectives.

The role requires experience under state-regulated motor carriers or public utilities or related fields, and the ability to maintain CCTS and respond promptly to inquiries.

Qualifications

• Six years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities, law enforcement, or public relations.
• Bachelor’s degree plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations.

Responsibilities

• Serves as the point of contact for consumers, consumer groups, and utility personnel responding to inquiries regarding utility rates, interruptions in services, utility policies and regulations, and consumer complaints.
• Researches and relays information on rate structures, comparative rates, comparative services, tariffs, etc.
• Ensures consumer calls are answered promptly, accurately, and that complaints are resolved in a timely manner.
• Manages and maintains the Consumer Complaint Tracking System (CCTS) to enter complaints received and ensures that the District Office staff are utilizing CCTS according to procedure.
• Serves in a 24/7 on-call capacity during inclement weather, unforeseen emergencies and outages. Maintains communication with utilities, water/sewer, and telecommunication companies for updates and timeline of repairs and restoration of services. Communicates repair/restorations status to ratepayers.
• Prepares and submits vehicles maintenance logs, monthly and quarterly Performance Indicator Reports, etc. in a timely manner.

Skills

Public information officer

Public utilities regulations

Public relations

Communication skills

Education

Bachelor's degree

Tools

CCTS system

Job description

Louisiana Public Service Commission in Baton Rouge seeks a District 3 Public Information Officer, serving as the primary contact for inquiries about rates, policies, and consumer issues. You will coordinate with the Executive Assistant to align communications with PSC objectives.

The role requires experience under state-regulated motor carriers or public utilities or related fields, and the ability to maintain CCTS and respond promptly to inquiries.