PSC Consumer Specialist- District 3 (Baton Rouge)

State of Louisiana; Baton Rouge (LA); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Louisiana Public Service Commission in Baton Rouge seeks a District 3 Public Information Officer, serving as the primary contact for inquiries about rates, policies, and consumer issues. You will coordinate with the Executive Assistant to align communications with PSC objectives.

The role requires experience under state-regulated motor carriers or public utilities or related fields, and the ability to maintain CCTS and respond promptly to inquiries.

Qualificações

• Six years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities, law enforcement, or public relations.
• Bachelor’s degree plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations.

Responsabilidades

• Serves as the point of contact for consumers, consumer groups, and utility personnel responding to inquiries regarding utility rates, interruptions in services, utility policies and regulations, and consumer complaints.
• Researches and relays information on rate structures, comparative rates, comparative services, tariffs, etc.
• Ensures consumer calls are answered promptly, accurately, and that complaints are resolved in a timely manner.
• Manages and maintains the Consumer Complaint Tracking System (CCTS) to enter complaints received and ensures that the District Office staff are utilizing CCTS according to procedure.
• Serves in a 24/7 on-call capacity during inclement weather, unforeseen emergencies and outages. Maintains communication with utilities, water/sewer, and telecommunication companies for updates and timeline of repairs and restoration of services. Communicates repair/restorations status to ratepayers.
• Prepares and submits vehicles maintenance logs, monthly and quarterly Performance Indicator Reports, etc. in a timely manner.

Conhecimentos

Public information officer

Public utilities regulations

Public relations

Communication skills

Formação académica

Bachelor's degree

Ferramentas

CCTS system

Descrição da oferta de emprego

**This job is located in Baton Rouge, LA**

This position serves District 3 of the Public Service Commission (PSC), which encompasses a 10-parish area in Louisiana. The incumbent serves as the primary Public Information Officer for the District 3 offices, handling a wide range of communications and public relations duties. This role requires close collaboration with the Executive Assistant to the Public Service Commissioner to ensure all public communications and information dissemination align with the commission's objectives and policies.

• Six years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities, law enforcement, or public relations; OR
• Six years of full-time work experience in any field plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations; OR
• A bachelor’s degree plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NECESSARY SPECIAL REQUIREMENT:
• Possession of a current Louisiana driver’s license.

Job Duties:

• Serves as the point of contact for consumers, consumer groups, and utility personnel responding to inquiries regarding utility rates, interruptions in services, utility policies and regulations, and consumer complaints.
• Researches and relays information on rate structures, comparative rates, comparative services, tariffs, etc.
• Ensures consumer calls are answered promptly, accurately, and that complaints are resolved in a timely manner.
• Manages and maintains the Consumer Complaint Tracking System (CCTS) to enter complaints received and ensures that the District Office staff are utilizing CCTS according to procedure.
• Serves in a 24/7 on-call capacity during inclement weather, unforeseen emergencies and outages. Maintains communication with utilities, water/sewer, and telecommunication companies for updates and timeline of repairs and restoration of services. Communicates repair/restorations status to ratepayers.
• Prepares and submits vehicles maintenance logs, monthly and quarterly Performance Indicator Reports, etc. in a timely manner.

Position-Specific Details:

Appointment Type: Promotional. ***This position is open to eligible Classified employees of the La. Public Service Commission. Only these applicants are eligible to apply.***

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Contact Information:

For further information about this vacancy, contact:

Sara Simpson

Louisiana Public Service Commission

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.