Public Housing Program Manager — Lead Teams & Compliance

Nan-Mckay-; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

The Manager at Nan-Mckay- leads a department with 8-12 direct and 60-75 indirect staff, ensuring performance and high customer service while conforming to HUD regulations. This role reports to the Program Director and will guide teams through training, evaluations and time-sheet approvals, driving program excellence and compliance across the organization.

Essential duties include monitoring production, maintaining data integrity, and implementing administrative plans and SOPs, with rapid

Qualifications

• Four-year degree in Public Administration, Social Science or related field.
• Five years of progressively responsible work experience with three years supervisory experience.
• PHM and HCVEM certifications must be obtained within 120 days of employment.
• Ability to interpret and implement applicable regulations in the program.
• Strong written and verbal communication; proficient in computer and organizational skills.

Responsibilities

• Monitor production, quality control and data integrity of transactions completed by Teams.
• Ensure Teams meet and/or exceed NMA performance standards.
• Ensure each Team's compliance with the PHA's Administrative Plan, SOPs and HUD regulations.
• Determine Team training needs; coordinate and provide coaching and leadership.
• Ensure timely completion of Performance Plans, evaluations and disciplinary actions by Supervisors.
• Monitor and approve direct staff time sheets.
• Ensure Teams provide professional and comprehensive customer service to participants, owners, co-workers, clients and vendors.
• Evaluate procedures and processes and provide recommendations for program excellence and performance improvements.
• Promote open communication among teams, departments and divisions.
• Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases.
• Department and Division Strategic Planning
• Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment.
• Performs other duties as assigned.

Skills

Supervisory experience

Leadership

Customer service orientation

Education

Four-year degree

Master's degree preferred

Job description

The Manager at Nan-Mckay- leads a department with 8-12 direct and 60-75 indirect staff, ensuring performance and high customer service while conforming to HUD regulations. This role reports to the Program Director and will guide teams through training, evaluations and time-sheet approvals, driving program excellence and compliance across the organization.

Essential duties include monitoring production, maintaining data integrity, and implementing administrative plans and SOPs, with rapid