Manager

Nan-Mckay-; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

The Manager at Nan-Mckay- leads a department with 8-12 direct and 60-75 indirect staff, ensuring performance and high customer service while conforming to HUD regulations. This role reports to the Program Director and will guide teams through training, evaluations and time-sheet approvals, driving program excellence and compliance across the organization.

Essential duties include monitoring production, maintaining data integrity, and implementing administrative plans and SOPs, with rapid

Qualifications

• Four-year degree in Public Administration, Social Science or related field.
• Five years of progressively responsible work experience with three years supervisory experience.
• PHM and HCVEM certifications must be obtained within 120 days of employment.
• Ability to interpret and implement applicable regulations in the program.
• Strong written and verbal communication; proficient in computer and organizational skills.

Responsibilities

• Monitor production, quality control and data integrity of transactions completed by Teams.
• Ensure Teams meet and/or exceed NMA performance standards.
• Ensure each Team's compliance with the PHA's Administrative Plan, SOPs and HUD regulations.
• Determine Team training needs; coordinate and provide coaching and leadership.
• Ensure timely completion of Performance Plans, evaluations and disciplinary actions by Supervisors.
• Monitor and approve direct staff time sheets.
• Ensure Teams provide professional and comprehensive customer service to participants, owners, co-workers, clients and vendors.
• Evaluate procedures and processes and provide recommendations for program excellence and performance improvements.
• Promote open communication among teams, departments and divisions.
• Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases.
• Department and Division Strategic Planning
• Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment.
• Performs other duties as assigned.

Skills

Supervisory experience

Leadership

Customer service orientation

Education

Four-year degree

Master's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager

Management Chicago, Chicago, IL, US

Salary: $70,000.00 Annually

PAY: $70,000 Per Year

STATUS

Exempt

SUMMARY

The Manager provides leadership, day-to-day oversight and direction to a Department. The incumbent works toward meeting department and company performance standards and goals. The position duties include a wide range of activities related to monitoring Team performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times. Essential duties include working through the Team Supervisors; enabling them to monitor production, conduct quality control, and ensure data integrity of transactions completed. Collaborates with Team Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations.

SUPERVISION RECEIVED AND EXERCISED

Operates under the direct, general supervision of the Program Director; the Manager exercises supervision over 8-12 employees directly and 60-75 employees indirectly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor production, quality control and data integrity of transactions completed by Teams.
• Ensure Teams meet and/or exceed NMA performance standards.
• Ensure each Team's compliance with the PHA's Administrative Plan, Standard Operating Procedures and HUD regulations.
• Determine Team training needs; Coordinate and provide appropriate training, coaching and leadership.
• Ensure timely completion of Performance Plans, evaluations and disciplinary actions by Supervisors.
• Monitor and approve direct staff time sheets.
• Ensure Teams provide professional and comprehensive customer service to internal and external customers.
• Evaluate procedures and processes and provide recommendations for program excellence and performance improvements.
• Promote open communication among teams, departments and divisions.
• Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases.
• Department and Division Strategic Planning
• Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment.
• Performs other duties as assigned.

DESIRED QUALIFICATIONS

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master's Degree preferred). A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field. PHM and HCVEM must be obtained within 120 of employment. Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.