Public Health Operations Coordinator

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Loan forgiveness programs

Health insurance

Pension plan

Tax-deferred savings

Worksite Wellness Program

Work From Home Policy

Job summary

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health seeks an organized administrative professional to manage front-end MFV customer service, data reporting, and permit guidance in a busy public health setting.

You will handle scheduling, training coordination, HR collaboration, and communications support to ensure compliance and efficient operations for mobile food vending programs.

Qualifications

• Bachelor’s degree and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year in supervisory admin duties; or
• Associate degree and three years of satisfactory full-time progressively responsible clerical/administrative experience including supervisory experience; or
• High school diploma or equivalent and four years of satisfactory full-time progressively responsible clerical/administrative experience including supervisory experience.

Responsibilities

• Serve as a point of contact for all front-end MFV customer service interactions, maintaining high-quality care and effectively routing inquiries.
• Prepare and maintain various data and facility reports, logs, and tracking analyses to support informed decision-making by the Regional Director.
• Provide customer care services through phone and in-person interactions regarding mobile food vending permits and licenses, including guiding customers on required documentation.
• Assist in logistical planning and execution of operations, including scheduling appointments for Mobile Food Vendors pre-permit inspections, and inventory control.
• Organize and host training sessions, ensuring designated facility space is available for administrative and custodial staff.
• Address inquiries from the Bureau’s Health & Safety Coordinator and maintain compliance with health and safety regulations.
• Collaborate with Human Resources regarding personnel matters such as training and documentation.
• Work with the Director of Communications to ensure the facility has up-to-date literature and messaging for customer service needs.
• Support the Bureau’s Project Support Specialist with updates on vehicle usage and documentation.
• Coordinate with the Sr. Procurement Coordinator to monitor supplies and report any IT or resource issues.
• Assist with additional administrative duties and special projects as assigned to support the program.

Skills

Excellent communication

Interpersonal skills

Problem solving

Microsoft Office

Bilingual

Education

Bachelor's degree + 2 years admin experience

Associate degree + 3 years admin experience

High school diploma + 4 years admin experience

Tools

Microsoft Office

Job description

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health seeks an organized administrative professional to manage front-end MFV customer service, data reporting, and permit guidance in a busy public health setting.

You will handle scheduling, training coordination, HR collaboration, and communications support to ensure compliance and efficient operations for mobile food vending programs.