Administrative Coordinator

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 62,000 - 71,000; Full time

Job summary

The New York City Department of Health and Mental Hygiene (NYC Health Department) seeks a Principal Administrative Associate to support environmental health programs and the Bureau of Food Safety and Community Sanitation. This role involves front-line customer service for mobile food vending permits, data reporting, and coordinating staff activities.

Hiring open to qualified candidates; NYC residency requirements may apply.

Qualifications

• A bachelor’s degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above.
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above.
• Education and/or experience equivalent to '1','2',' or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Responsibilities

• Serve as a point of contact for all front-end MFV customer service interactions, maintaining high-quality care and effectively routing inquiries.
• Prepare and maintain various data and facility reports, logs, and tracking analyses to support informed decision-making by the Regional Director.
• Provide customer care services through phone and in-person interactions regarding mobile food vending permits and licenses, including guiding customers on required documentation.
• Assist in logistical planning and execution of operations, including scheduling appointments for Mobile Food Vendors pre-permit inspections, and inventory control.
• Organize and host training sessions, ensuring designated facility space is available for administrative and custodial staff.
• Address inquiries from the Bureau’s Health & Safety Coordinator and maintain compliance with health and safety regulations.
• Collaborate with Human Resources regarding personnel matters such as training and documentation.
• Work with the Director of Communications to ensure the facility has up-to-date literature and messaging for customer service needs.
• Support the Bureau’s Project Support Specialist with updates on vehicle usage and documentation.
• Coordinate with the Sr. Procurement Coordinator to monitor supplies and report any IT or resource issues.
• Assist with additional administrative duties and special projects as assigned to support the program.

Skills

Excellent communication

Microsoft Office

Bilingual

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Office

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With a staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health, and pest control.

The Bureau of Food Safety and Community Sanitation (BFSCS) protects the public, including New York's most vulnerable citizens from a broad range of hazards that may pose a threat to health or safety. DOHMH is mandated to inspect 26,000 restaurants annually, school cafeterias, mobile food vending units, adult day care centers, senior centers, soup kitchens, homeless shelters, and other facilities.

Duties Will Include But Not Be Limited To

• Serve as a point of contact for all front-end MFV customer service interactions, maintaining high-quality care and effectively routing inquiries.
• Prepare and maintain various data and facility reports, logs, and tracking analyses to support informed decision-making by the Regional Director.
• Provide customer care services through phone and in-person interactions regarding mobile food vending permits and licenses, including guiding customers on required documentation.
• Assist in logistical planning and execution of operations, including scheduling appointments for Mobile Food Vendors pre-permit inspections, and inventory control.
• Organize and host training sessions, ensuring designated facility space is available for administrative and custodial staff.
• Address inquiries from the Bureau’s Health & Safety Coordinator and maintain compliance with health and safety regulations.
• Collaborate with Human Resources regarding personnel matters such as training and documentation.
• Work with the Director of Communications to ensure the facility has up-to-date literature and messaging for customer service needs.
• Support the Bureau’s Project Support Specialist with updates on vehicle usage and documentation.
• Coordinate with the Sr. Procurement Coordinator to monitor supplies and report any IT or resource issues.
• Assist with additional administrative duties and special projects as assigned to support the program.

Why You Should Work For Us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Excellent communication skills. - Excellent interpersonal skills. - Excellent decision making and problem-solving skills. - Proficient with Microsoft Office. - Bilingual.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $61,656.00 – $70,904.00