Remote-Eligible Public Health Customer Liaison

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Loan forgiveness programs

Health insurance benefits

Work from home flexibility

Job summary

The City of New York's Department of Health and Mental Hygiene seeks a Customer Service Liaison for the Bureau of Food Safety and Community Sanitation. You will respond to inquiries, manage service quality, and coordinate with the Director of Special Projects and Communications to implement improvements.

This full-time role requires strong communication, organization, and analytical skills, with exposure to data-driven decision making and office software proficiency.

Qualifications

• Experience in or managing a Customer Service Unit.
• Exceptional communication and interpersonal skills.
• Strong decision making, problem solving, and organizational abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Address customers’ questions and complaints and resolve promptly; escalate when needed.
• Collaborate with Directors and Communications teams to act on feedback and data.
• Research and update permits, inspections, closures, and contacts in databases.
• Maintain and update the Call Center monitoring queue.
• Prepare and mail letters and Notices of Violation under supervision.
• Monitor calls, take messages, scan documents, and assist the unit as needed.
• Liaise with OATH, verify FSE status in Accela, process Grade Card changes.
• Support BFSCS staff with correspondence on openings and modifications.
• Assist with coordinating community outreach presentations and workshops.
• Participate in special projects as required.

Skills

Customer service

Communication

Decision making

Organizational skills

Analytical skill

Tools

Microsoft Office

Job description

The City of New York's Department of Health and Mental Hygiene seeks a Customer Service Liaison for the Bureau of Food Safety and Community Sanitation. You will respond to inquiries, manage service quality, and coordinate with the Director of Special Projects and Communications to implement improvements.

This full-time role requires strong communication, organization, and analytical skills, with exposure to data-driven decision making and office software proficiency.