Public Health Office Assistant

Telnet Inc; Woodbury (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Telnet Inc. is seeking a Public Health Office Assistant in Woodbury, TN for a 12-month engagement. The role centers on coordinating patient appointments, collecting demographic data, and ensuring smooth clinic operations.

You will review program eligibility, handle data entry across multiple systems, and maintain fiscal accountability while upholding patient rights and privacy protections.

Qualifications

• High School Diploma or equivalent and at least two years of full-time customer service or clerical/office experience.
• Current driver’s license and Tennessee Bureau of Investigation background check.
• Substitution of Education for Experience allowed per policy (credit from college/university).

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update client demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Input data into health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization from insurers with documentation before services.
• Assist in obtaining prior authorization from insurers for services.
• Compile forms to ensure efficient clinic flow.
• Scan and index records into the electronic dental record.
• Maintain a positive, cooperative work environment.

Skills

Customer service

Clerical work

Education

High School Diploma or equivalent

Tools

MIS software

Job description

Job title: Public Health Office Assistant

Location: Woodbury, Tennessee

Duration: 12 Months

Description:

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience:

Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.