Office Assistant

Telnet, Inc.; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Telnet, Inc. in Carthage, Tennessee is seeking a Public Health Office Assistant for a 12-month assignment.

The role schedules and manages patient appointments, informs patients about visit requirements, and collects demographic information for registration. As part of the clinic team, you review documentation to determine eligibility for federal and state programs, input data into health department systems, work with multiple software programs, handle cash drawer tasks, explain patient rights,

Qualifications

• High School Diploma or equivalent and two years of full-time customer service delivery and/or clerical/office work.
• Must have a current driver’s license and Tennessee Bureau of Investigation background check.
• Substitution of Education for Experience: college coursework may substitute on a year-for-year basis up to two years (e.g., 45 quarter hours for one year).
• Preferred: TN RDA license to assist chairside during emergencies or staffing shortages; dental front office experience including dental terminology for scheduling and insurance coding.

Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Skills

Customer service

Clerical work

Data entry

Education

High School Diploma or equivalent

Job description

Job title: Public Health Office Assistant

Location: Carthage, Tennessee

Duration: 12 Months

Description:

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding