Public Health Office Assistant

Software Technology Inc; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Software Technology Inc. is seeking a Dental Public Health Office Assistant for the Division of Community Health Services in Tennessee to perform clerical tasks in the dental clinic, including patient registration, scheduling, check-in/out, and follow-up calls.

The role involves data entry into the health department MIS, processing eligibility, coordinating with insurers, and traveling within the region as needed. A High School Diploma and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service delivery and/or clerical/office work preferred.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update client demographic information for registration purposes.
• Review documentation to determine eligibility for federal and state programs.
• Input data into health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization per guidance, before releasing medical information.
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered.
• Compile appropriate forms for services requested to ensure efficient clinic flow.
• Scanning and indexing records into the electronic dental record.
• Maintain a positive, constructive, and cooperative work environment.

Job description

JOB OVERVIEW

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

DETAILS

Located at Cannon County Health Department and some travel to Warren County Health Department

Position is full-time, M-F 8:00-4:30 PM

Location Requirements

Candidate must be a Tennessee state resident.

All new contractors must be Tennessee residents. Contractors relocating to Tennessee must establish residency prior to their start date.

Additional Location Details (City, State) :

Warren County Health Department

1410Sparta Street, Suite 21

McMinnville, TN 37110

Background Verification

Minimum Verification Requirements

Please complete the following verification with Accurate/InfoCubic upon candidate's selection.

TN Combined Counties & Statewide Search

• Address History Locator
• National Criminal Record Search
• Sex Offender Registry
• Criminal County & Statewide Search - 7 year search, based on residential address history
• Criminal Federal Search - 7 year search, based on residential address history
• Global Watch
• AKAs - Search current name and all additional names

Please review the comments section of this requisition for any additional background check requirements.