Healthcare Office Assistant

Nleague Services Inc.; Woodbury (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

The Tennessee Department of Health, Division of Community Health Services, seeks a Dental Public Health Office Assistant to perform clerical tasks in the dental clinic. The role includes patient registration, scheduling, check-in/check-out, and referral coordination with travel as needed within the region.

This full-time onsite position requires a high school diploma and customer service/clerical experience; a valid driver's license and a Tennessee background check are also required.

Qualifications

• High School Diploma or equivalent with two years of full-time customer service or clerical/office work.
• Current driver’s license and Tennessee Bureau of Investigation background check.
• Education substitutions may replace up to two years of experience.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of any visit requirements.
• Collect and update client demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Input data into health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization per guidance before releasing medical information.
• Assist in obtaining prior authorization from insurers through documentation.
• Compile appropriate forms for services requested to ensure efficient clinic flow.
• Scanning and indexing records into the electronic dental record.
• Maintain a positive, constructive, and cooperative work environment.

Education

High School Diploma or equivalent

Current driver’s license

TBI background check

Job description

Job ID: 66315

Department: TN DOH

Position: Public Health Office Assistant

Location: 106 Alexander Dr Woodbury, Tennessee 37190

Duration: 12+ Months

Shift: 8:00 AM to 4:30 PM (Onsite)

JOB OVERVIEW:

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant.

CHS provides public health, primary care, and dental services in local health departments throughout the state.

The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s).

These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned.

Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

DETAILS:

Located at Cannon County Health Department and some travel to Warren County Health Department

Position is full-time, M-F 8:00-4:30 PM

Work Location: In person