Public Health Office Assistant

Okaya Inc; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

CHS is seeking a Dental Public Health Office Assistant in a 12+ month contract role based in Woodbury, TN. The position supports dental clinic operations, patient registration, scheduling, and follow-up communications within public health programs.

The role requires strong customer service, clerical skills, and the ability to work with multiple software systems while maintaining accurate records and ensuring program eligibility requirements are met.

Qualifications

• High School Diploma or equivalent.
• Two years of full-time customer service/clerical experience.
• Must have a current driver’s license and Tennessee Bureau of Investigation background check.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Input data into health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization per guidance, before releasing medical information.
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation.
• Compile appropriate forms for services requested to ensure efficient clinic flow.
• Scanning and indexing records into the electronic dental record.
• Maintain a positive, constructive, and cooperative work environment.

Skills

Customer service

Clerical work

Scheduling

Travel readiness

Education

High School Diploma

Job description

Job Title: Public Health Office Assistant

Work Location: Woodbury, TN 37190

Employment Type: Contract

Duration: 12+ Months

Hours per Week: 40 Hours

Shifts per week: 5

Time: 8:00 AM to 4:30 PM

Job Description:
Client is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

test