Public Health IT Support Specialist

California Department of Public Health; Sacramento (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

The California Department of Public Health is hiring an Information Technology Associate to support WIC web-based applications, databases, and enterprise systems hosted in the CDT Managed Cloud Service. Under general supervision, you will resolve first-level incidents, document business processes, and deliver end-user training for statewide use.

You will leverage AI tools provided by the department to streamline IT service delivery and identify automation opportunities.

Responsibilities

• Supports operation, security, and maintenance of WIC web-based applications, database systems, and enterprise software.
• Answers and resolves first-level incidents, documents business processes, and delivers end-user training.
• Ensures adherence to the SDLC and leverages AI tools to improve service delivery.

Job description

The California Department of Public Health is hiring an Information Technology Associate to support WIC web-based applications, databases, and enterprise systems hosted in the CDT Managed Cloud Service. Under general supervision, you will resolve first-level incidents, document business processes, and deliver end-user training for statewide use.

You will leverage AI tools provided by the department to streamline IT service delivery and identify automation opportunities.