INFORMATION TECHNOLOGY ASSOCIATE JC-533443

California Department of Public Health; Sacramento (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

The California Department of Public Health is hiring an Information Technology Associate to support WIC web-based applications, databases, and enterprise systems hosted in the CDT Managed Cloud Service. Under general supervision, you will resolve first-level incidents, document business processes, and deliver end-user training for statewide use.

You will leverage AI tools provided by the department to streamline IT service delivery and identify automation opportunities.

Responsibilities

• Supports operation, security, and maintenance of WIC web-based applications, database systems, and enterprise software.
• Answers and resolves first-level incidents, documents business processes, and delivers end-user training.
• Ensures adherence to the SDLC and leverages AI tools to improve service delivery.

Job description

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California.

The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information resources and technology.

This position is within the Public Health Applications and Technology Section (PHATS), which provides IT support for Management Information System (MIS) and enterprise business applications that are critical to the successful operations of the Women, Infants and Children (WIC) and other CDPH Programs.

• The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

“*CDPH is an E-Verify employer.”

Department Website: https://www.cdph.ca.gov

Job Description And Duties

Under general supervision of the Information Technology Supervisor (IT Sup) II, Public Health Information and Technical Support Unit (PHITSU), the Information Technology Associate (ITA) supports the operation, security, and maintenance of the Women, Infants and Children (WIC) web-based mission critical applications, database systems, and enterprise business applications that are hosted in the CDT Managed Cloud Service (MCS). The ITA answers and resolves first level client incidents and requests; analyzes and documents business processes; formulates, delivers, and coordinates end-user training; installs, configures, maintains, and troubleshoots systems; and diagnoses and resolves hardware, software, and network connectivity issues for customers statewide as a first line contact within the WIC/ITSD Technical Support Help Desk. The ITA ensures adherence to the software development life cycle (SDLC). The ITA will be expected to leverage AI tools including GenAI, AI, Machine Learning, and automation applications and services supplied by the Department to streamline IT service delivery as part of their overall duties. Usage of these tools is expected to ensure a consistent baseline of gained efficiencies, quality and consistency of work. The ITA will be expected to identify opportunities to streamline business processes where the introduction of AI or automation would improve business outcomes. The ITA performs duties within the Client Services, Business Technology Management, and Software Engineering domains.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

You will find additional information about the job in the Duty Statement.

Final Filing Date: 10/9/2026

Position Details

Job Code #

JC-533443

Position #(s)

580-151-1401-031

Working Title

Help Desk Client Services Associate

Classification

INFORMATION TECHNOLOGY ASSOCIATE

• $4,935.00 - $6,614.00 A
• $5,424.00 - $7,270.00 B
• $5,930.00 - $7,947.00 C
• $6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

1

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time