INFORMATION TECHNOLOGY MANAGER I JC-532156

California Department of Public Health; Sacramento (CA); Hybrid; USD 9,400 - 13,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

California Department of Public Health in Sacramento is seeking a Customer Service Section Manager (IT Manager I) to lead the CSS team responsible for help desk, desktop support, data center applications, and the enterprise email system at CDPH.

The permanent, full-time role reports to the ITM II and oversees a large, diverse operations portfolio with telework options through a Hybrid schedule. Salary ranges from $9,387 to $12,579 monthly, with PLP 2025 pay adjustments.

Job description

Department Information At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

Department Information At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information, resources, and technology.

The Customer Service Section is the first point of contact for information technology (IT) support services; provides an interface for services bridging program and IT needs, manages enterprise workstations, virtual desktop, and supports asset management functions.

“The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.”

“*CDPH is an E-Verify employer.”

Department Website: https://www.cdph.ca.gov

Job Description And Duties The incumbent works under the general direction of the Information Technology Manager (ITM) II, Chief, Data Center Operations and Services Branch. The ITM I serves as the Chief of the Customer Service Section (CSS) which provides customer service for over 5000 desktops and laptops, over 200 Data Center applications, and the enterprise email messaging system that supports over 5000 employees.

The ITM I manages, supervises and supports the direct reports and units within CSS. These units are responsible for providing customer support through CDPH help desk systems as well as responding to technical support phone requests via call center.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

You will find additional information about the job in the Duty Statement.

Final Filing Date: 9/29/2026

Position Details

Job Code #: JC-532156

Position #(s): 580-152-1405-909

Working Title: Customer Service Section Manager

Classification: INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time