Public Health Frontline Office Specialist

State of Tennessee; Lewisburg (TN); On-site; USD 31,000 - 46,000; Full time

Job summary

State of Tennessee seeks a Public Health Office Assistant to provide frontline support in local health departments. You will assist with patient check-in, registration, records maintenance, appointment scheduling, and support services such as WIC and TennCare Presumptive Eligibility.

Responsibilities include processing payments, verifying insurance, scanning documents, and maintaining confidentiality standards while ensuring efficient clinic flow.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education available year-for-year.
• Course work credit from an accredited college/university may substitute for the required experience.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of changes and informs clients of rights and responsibilities for participation.
• Interviews clients for medical and administrative services, maintains confidentiality, collects demographic information, schedules appointments.
• Verifies insurance and financial information, immunization status, program eligibility, and co-pay/deductible responsibilities.
• Explains charges and sliding fee scales; prepares medical records and attaches necessary forms for providers or labs.
• Processes and maintains medical records and reports; enters service/encounter data into the health department system.
• Creates certificates of deposit to allocate funds to programs; reconciles fees with cash drawer; collects payments for services.
• Represents the health department and communicates services to the public.
• Maintains professional communication with supervisors, peers, and clients; handles complaints and resolves conflicts.

Skills

Active Learning

Time Management

Equipment Operation

Reading Comprehension

Judgment and Decision Making

Education

High school diploma or equivalent; 2 years customer service/clerical experience

Tools

Personal Computer

iPad

Multi-Line Phone

Print/Fax/Copy/Scan Machine

Job description

State of Tennessee seeks a Public Health Office Assistant to provide frontline support in local health departments. You will assist with patient check-in, registration, records maintenance, appointment scheduling, and support services such as WIC and TennCare Presumptive Eligibility.

Responsibilities include processing payments, verifying insurance, scanning documents, and maintaining confidentiality standards while ensuring efficient clinic flow.