Public Health Office Clerk & Patient Services

State of Tennessee; Clinton (TN); On-site; USD 31,000 - 39,000; Full time

Job summary

The State of Tennessee's Department of Health in Clinton, TN is seeking an administrative support specialist to perform county health department office work in a medical setting, including patient registration, scheduling, and records processing.

You will handle insurance verification, program eligibility, billing, and customer service while ensuring confidentiality, accuracy, and compliance under general supervision.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: Qualifying work may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: College coursework may substitute for experience on a year-for-year basis up to two years.

Responsibilities

• Reviews departmental policies and communicates options to clients for assistance.
• Interviews clients for medical/administrative services while maintaining confidentiality.
• Collects and updates client demographic information for registration and scheduling.
• Verifies insurance and financial information, eligibility, and co-pay responsibilities.
• Processes and maintains medical and administrative records and enters encounter data.
• Communicates health department services to the public and handles inquiries.
• Maintains professional communication with supervisors, peers, and clients.

Skills

Customer Service

Clerical

Communication

Education

High school diploma or equivalent

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan

iPad

Job description

The State of Tennessee's Department of Health in Clinton, TN is seeking an administrative support specialist to perform county health department office work in a medical setting, including patient registration, scheduling, and records processing.

You will handle insurance verification, program eligibility, billing, and customer service while ensuring confidentiality, accuracy, and compliance under general supervision.