Public Health Admin & Patient Services Clerk

Tennessee Department of Health; Clinton (TN); On-site; USD 31,000 - 39,000; Full time

Job summary

Tennessee Department of Health seeks an administrative support person to perform county health department office tasks in a medical/clinic setting. You will handle patient registration, scheduling, payments, records, and eligibility while engaging with the public and maintaining confidentiality.

The role requires a high school diploma or equivalent and two years of clerical/customer service experience, with substitutions allowed for education or experience.

Qualifications

• Education equivalent to graduation from a standard high school and two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: coursework credit may substitute for the required experience on a year-for-year basis, up to two years.

Responsibilities

• Reviews departmental policies and discusses options with clients, informing them of rights and program participation.
• Interviews clients for medical and administrative services while maintaining confidentiality; schedules appointments.
• Reviews and verifies insurance, financial information, immunization status, eligibility, and co-pays.
• Explains charges and sliding fee scale; prepares medical records for services.
• Processes and maintains medical/administrative records and enters data into the health department system.
• Creates certificate of deposit to allocate funds and reconciles fees; handles billing processes.
• Represents the health department and communicates available services to the public.
• Maintains professional communication with supervisors, peers, and clients; handles complaints and disputes.

Skills

Active Learning and Listening

Time Management

Equipment Operation

Reading Comprehension

Judgment and Decision Making

Education

High school diploma or equivalent

Two years of full-time customer service/clerical experience

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan Machine

iPad

Plum Case

Job description

Tennessee Department of Health seeks an administrative support person to perform county health department office tasks in a medical/clinic setting. You will handle patient registration, scheduling, payments, records, and eligibility while engaging with the public and maintaining confidentiality.

The role requires a high school diploma or equivalent and two years of clerical/customer service experience, with substitutions allowed for education or experience.