Public Health Customer Service Specialist

Erie County, Pennsylvania; Erie (Erie County); On-site; USD 35,097,000 - 47,484,000; Full time

Job summary

Erie County Department of Health is seeking a Public Health Customer Service Specialist in Erie. The role is an entry-level position serving as the primary contact for information, assistance, or services related to public health.

You will work with independence to provide timely, accurate responses and assist residents in navigating available public health resources and services.

Qualifications

• Knowledge of public health services.
• Empathetically guide members of the public.
• Proficient with Microsoft Office.
• Communicate professionally with diverse individuals.
• Maintain efficiency and productivity.
• Solve problems and stay calm in stressful situations.
• Prepare and maintain reports as requested.
• Field and triage public inquiries by phone/email.
• High School Diploma or GED.
• Minimum 1 year of clerical experience.
• Must have a Valid Driver's License.
• Must Provide Own Transportation.

Responsibilities

• Responds to inquiries about public health programs, services, and resources via phone, email, or in person.
• Assist individuals in navigating public health resources and accessing services.
• Deliver clear, concise information to the public.
• Schedule appointments for public health services (e.g., vaccinations, screenings).
• Maintain accurate records of interactions, payments, inquiries, and outcomes.
• Process payments and licensing/permitting information.
• Identify process improvements to enhance service quality and efficiency.
• Perform other related work as required.

Skills

Public health

Empathetic guidance

Microsoft Office

Professional communication

Efficient / productive

Problem solving

Report writing

Phone triage

Driver's license

Transportation

Tools

Microsoft Office

Job description

Position: Public Health Customer Service Specialist

Department

Public Health

Location

Erie County Department of Health

Status

Full Time

Starting Pay Rate

$14.41 Hourly

37.5

Exemption Status

Non-Exempt

Posting Date

09/08/2026

Closing Date

09/22/2026

Pay Grade

AC06

Bargaining Unit

AFSCME CLERICAL/TECHNICAL

Posting Number

5857

Posting Notice: Erie County offers a generous fringe benefit package including: low-cost medical, dental, and vision; 14 paid holidays; up to 11 combined personal and vacation days in the first 12 months of employment; free parking.

Definition of Class

• This position is an entry-level position serving as the primary point of contact for individuals seeking information, assistance, or services related to public health. An employee in this position must be able to work with considerable independence and initiative.

Duties & Responsibilities

• Responds to inquiries by providing timely and accurate responses to the public regarding public health programs, services, and resources via phone, email, or in-person interactions.
• Assists individuals in navigating public health resources, programs, and services available in the community and offers guidance on accessing necessary assistance.
• Delivers clear and concise information to the public.
• Assists individuals in scheduling appointments for public health services such as vaccinations, screenings, or other services.
• Maintains accurate records of customer interactions, payments, inquiries, and outcomes in accordance with established protocols, procedures, and policies.
• Processes payments and associated information related to licensing and permitting.
• Identifies opportunities for process improvement and making recommendations to enhance the quality and efficiency of customer service delivery.
• Performs other related work as required.

Knowledge, Skills, & Abilities

• Knowledge of public health services
• Skilled in empathetically and patiently guiding members of the public
• Skilled in Microsoft Office
• Ability to communicate professionally with individuals from diverse backgrounds
• Ability to maintain a high degree of efficiency and productivity
• Ability to problem solve and maintain composure in stressful situations
• Ability to prepare and maintain reports, as requested
• Ability to field and triage telephone calls and communication from the public
• High School Diploma or GED
• Minimum of 1 year of Clerical Experience
• Must have a Valid Driver's License
• Must Provide Own Transportation

Conditions Of Employment

• The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing.

Minimum Requirements

• High School Diploma or GED
• Minimum of 1 year of Clerical Experience
• Must have a Valid Driver's License
• Must Provide Own Transportation

Equal Employment Opportunity Policy

Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.