Public Health Customer Liaison (Remote-friendly)

City of New York; United States; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Premium-free health insurance

Public sector defined benefit pension

Tax-deferred savings program

Worksite Wellness Program

Work From Home Policy

Job summary

City of New York’s Department of Health and Mental Hygiene seeks a Principal Administrative Associate to support the BFSCS with clerical duties, data updates, and communication tasks. The role involves handling inquiries, updating multiple databases, and assisting with outreach and documentation.

You will coordinate with the Director of Special Projects and the Communications team, contribute to process improvements, and help ensure compliance across inspections and notices.

Qualifications

• A baccalaureate degree from an accredited college with two years of satisfactory full-time clerical/administrative experience, one year in supervisory capacity; or
• An associate degree or 60 semester credits with three years of satisfactory full-time clerical/administrative experience including one year supervisory experience; or
• A four-year high school diploma with four years of clerical/administrative experience including one year of supervisory experience; or
• Education/experience equivalent to the above, with required supervisory experience.

Responsibilities

• Address customers’ questions and complaints and ensure timely resolution.
• Collaborate with Director of Special Projects, Communications and Customer Service to implement changes based on feedback and data.
• Research and update permits, inspections, closures, and FSE names, contacts, and addresses in databases.
• Maintain and update the Call Center monitoring queue.
• Prepare and mail letters and Notices of Violation under direction of Communications team.
• Monitor calls, take messages, scan documents, upload and photocopy forms.

Education

Baccalaureate degree and two years of relevant clerical/administrative experience; or associate degree and three years of experience; or high school diploma and four years of experience; or equivalent education/experience

Education above high school may substitute for clerical/administrative experience

One year of administrative/supervisory experience described in point 1

Experience in administrative capacity or supervising staff performing clerical work

Job description

City of New York’s Department of Health and Mental Hygiene seeks a Principal Administrative Associate to support the BFSCS with clerical duties, data updates, and communication tasks. The role involves handling inquiries, updating multiple databases, and assisting with outreach and documentation.

You will coordinate with the Director of Special Projects and the Communications team, contribute to process improvements, and help ensure compliance across inspections and notices.