Public Health Customer Liaison

City of New York; New York (NY); On-site; USD 62,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Public pension plan

Work-from-home policy

Job summary

The City of New York's NYC Health Department is seeking a Principal Administrative Associate to support the Division of Environmental Health within BFSCS. You will address inquiries, coordinate with the Director of Special Projects, update permits and contacts, and assist with outreach and notices.

The role offers retirement benefits, potential work-from-home days, and a stable civil-service career with strong public service opportunities.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Responsibilities

• Address customers’ questions and complaints and ensure timely resolution. Escalate to management if necessary.
• Work with Director of Special Projects, Communications and Customer Service, to implement changes based on feedback and performance data.
• Research and update permits, inspections, closures, and FSE names, contacts, and addresses in various databases ensuring accuracy.
• Maintain and update the Call Center monitoring queue.
• Under the direction of the Director of Communications, Customer Service, and Special Projects, prepare, print, and mailout various letters, and Notices of Violation.
• Monitor, answer telephone calls, take messages, scan documents for FACTS ll, upload, photocopy forms and assist in the unit as needed.
• Liaise with OATH, verify FSE’s status in Accela, process Grade Card replacement requests.
• Provide support to BFSCS staff with correspondence on re-openings, obstructions, withdrawals, and modifications.
• Assist Director of Special Projects, Communications and Customer Service with the coordination of community outreach presentations, workshops, etc.
• Assist with special projects as needed.

Education

Bachelor's degree with 2 years supervisory clerical/administrative experience

Associate degree or 60 semester credits with 3 years clerical/administrative experience including 1 year supervisory

High school diploma or equivalent with 4 years clerical/administrative experience including 1 year supervisory

Education/experience equivalent to 1–3 with supervisory experience required

Job description

The City of New York's NYC Health Department is seeking a Principal Administrative Associate to support the Division of Environmental Health within BFSCS. You will address inquiries, coordinate with the Director of Special Projects, update permits and contacts, and assist with outreach and notices.

The role offers retirement benefits, potential work-from-home days, and a stable civil-service career with strong public service opportunities.