Public Health CSR Team Lead – Hands-On Impact

Georgia Department of Public Health; Brunswick (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

13 Paid Holidays

Generous Leave Package-Educational & 3

Defined Benefit retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Health Care Spending Account

Dependent Care Spending Account

Life Insurance

AD&D Insurance

Disability Insurance

Legal Insurance

Long-Term Care Insurance

Specified Illness

Deferred Compensation (401K & 457)

A supportive and rewarding work ortam

Physical Activity Breaks

Employee Assistance Program

Employee discount program

Tuition Assistance

Job summary

Georgia Department of Public Health Coastal Health District in Brunswick seeks a working manager to supervise staff at a busy HIV/AIDS Clinic, guiding assignments, communicating with the public, and ensuring service quality per policy. The role involves scheduling, coordinating administrative tasks, and problem-solving in a public health setting.

Preferred: experience in practice management/medical office and HIV-related work.

Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).
• Preferred qualifications: 3-5 years prior experience in Practice Management/Medical Office. Experience in coding/billing, medical records. Prior HIV experience preferred.

Responsibilities

• Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick.
• Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations.
• Exhibits critical thinking to resolve issues involving customer service and employee management in compliance with policies, procedures and laws.
• Manage subordinate staff, maintain the schedule, address and resolve customer service issues and complaints, support CSR staff and conduct CSR duties when needed.
• Performs job responsibilities with minimal supervision.
• Serves as job expert or organization resource in assigned areas.
• Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Arranges conferences, meetings, and travel reservations for office personnel.
• Completes forms in accordance with organizational procedures.
• Composes, types, and distributes meeting notes, routine correspondence, and reports.
• Maintains confidential information.
• Completes tasks and assignments related to administrative support functions (licensure, purchasing, records management, inventory, etc.).
• Supervise assigned staff.
• Communicates with customers, employees, and other individuals to answer questions and address complaints.

Education

High school diploma/GED

Job description

Georgia Department of Public Health Coastal Health District in Brunswick seeks a working manager to supervise staff at a busy HIV/AIDS Clinic, guiding assignments, communicating with the public, and ensuring service quality per policy. The role involves scheduling, coordinating administrative tasks, and problem-solving in a public health setting.

Preferred: experience in practice management/medical office and HIV-related work.