Public-Facing Accounts Clerk

County-of-Frederick,-Va; Winchester (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Frederick County Virginia Government is seeking a General Clerk to support the Commissioner of the Revenue’s Office and related divisions. The role involves front-desk customer service, mail processing, and assisting with forms, scanning, and barcode labeling.

The ideal candidate has a high school diploma or GED and prior office or customer service experience. AS400 experience is preferred, with a performance-driven environment and standard county benefits.

Qualifications

• Must have a high school diploma or GED.
• Prior office experience or customer service experience is preferred.
• Prior experience with AS400 is preferred.

Responsibilities

• Greet members of the public upon arrival, identify needs and direct to appropriate staff.
• Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue’s Office.
• Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes.
• Answer incoming calls, provide information as needed, and transfer to correct staff or department.
• Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding or forwarding messages as needed.
• Support the Business Division by assisting applicants with general inquiries, required forms, step-by-step process guidance, and filing or renewal requirements.
• Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions.
• Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system.
• Monitor office supply levels, process staff supply requests, and order and receive office supplies.

Skills

Customer service

Attention to detail

Professional telephone etiquette

Confidentiality

Problem solving

Education

High school diploma or GED

Tools

AS400

Microsoft Office

Job description

Frederick County Virginia Government is seeking a General Clerk to support the Commissioner of the Revenue’s Office and related divisions. The role involves front-desk customer service, mail processing, and assisting with forms, scanning, and barcode labeling.

The ideal candidate has a high school diploma or GED and prior office or customer service experience. AS400 experience is preferred, with a performance-driven environment and standard county benefits.