Benefits Access Specialist — Front Desk & Eligibility

Socket.dev; United States; On-site; USD 46,000 - 59,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness

Job summary

Oregon Department of Human Services seeks a Benefits Support Staff (Public Benefits Specialist, Entry) to be the first point of contact for Oregonians, delivering welcoming service and guiding clients to the correct resources. The role emphasizes trauma-informed interactions and accurate processing of applications.

Based in rural eastern Oregon, the position operates Monday–Friday, 8 am–5 pm PT, within the Enterprise Office, supporting the ONE eligibility system and TRACS documentation.

Qualifications

• Two years of experience in a reception area or call center with high volume of work.
• Associate degree in Behavioral Science or related field and six months of experience in busy reception.
• Equivalent combination of education, training and experience.

Responsibilities

• Be the first face of contact for Oregonians and provide a welcoming environment.
• Support day-to-day office operations and front desk tasks.
• Assist Oregonians in person, by phone, and via email using a trauma-informed lens.
• Provide front desk assistance, answer calls, and guide clients to services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documents for completeness and accuracy.
• Document interactions in the ONE and TRACS systems.
• Maintain an organized work area and lobby flow.
• Use multiple computer systems to manage information.

Skills

Front-line service

High-volume reception

Data entry

Trauma-informed communication

Microsoft Word

Microsoft Excel

Education

Associate degree in Behavioral Science

Equivalent combination of education/experience

Tools

Microsoft Word

Microsoft Excel

Job description

Oregon Department of Human Services seeks a Benefits Support Staff (Public Benefits Specialist, Entry) to be the first point of contact for Oregonians, delivering welcoming service and guiding clients to the correct resources. The role emphasizes trauma-informed interactions and accurate processing of applications.

Based in rural eastern Oregon, the position operates Monday–Friday, 8 am–5 pm PT, within the Enterprise Office, supporting the ONE eligibility system and TRACS documentation.