Bilingual Public Benefits Ops Support Specialist

Oregon Department of Human Services; Woodburn (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Employee resource groups

COLA

Salary increases

Benefits package

PSLF eligibility

Job summary

The Oregon Department of Human Services is seeking an entry-level Operations Support (Public Benefits Specialist) who is bilingual in Spanish and English. The role supports families by reviewing applications, processing payments, and coordinating interviews and referrals within TANF, SNAP, ERDC or TA-DVS.

The position emphasizes customer service, data accuracy, and adherence to program policies, with a 8:15 a.m. – 5:15 p.m. work schedule and potential 5% language differential upon passing tests.

Qualifications

• Two years of experience in a reception area or call center with high-volume customer service.
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience in a busy reception area or call center.
• An equivalent combination of education, training, and experience relative to the class concept.

Responsibilities

• Create a welcoming environment for the public by exploring the purpose of the contact and how we can be of assistance.
• Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.
• Schedule interview, home visit, referral appointments. Set up and maintain appointment schedules for multiple workers.
• Issues support service payments on behalf of the Family Stability Coach as authorized in the case plan.
• Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP, ERDC or TA-DVS.
• Utilize the State’s Electronic Document Management System by scanning necessary documents to electronically store, manage and access case files.

Skills

Bilingual Spanish & English

Education

Associate degree in Behavioral/Social Science

Job description

The Oregon Department of Human Services is seeking an entry-level Operations Support (Public Benefits Specialist) who is bilingual in Spanish and English. The role supports families by reviewing applications, processing payments, and coordinating interviews and referrals within TANF, SNAP, ERDC or TA-DVS.

The position emphasizes customer service, data accuracy, and adherence to program policies, with a 8:15 a.m. – 5:15 p.m. work schedule and potential 5% language differential upon passing tests.