Public Benefits Specialist Trainee (Entry-Level)

State of Washington; Tacoma (WA); On-site; USD 50,000 - 66,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Public Benefits Specialist in Tacoma for an entry-level, on-site role in ESA CSD. Training is provided and the position offers a clear salary progression within the Public Benefits Specialist series.

The job involves interviewing clients, determining eligibility for multiple programs, processing online applications, and updating case actions using internal software. Strong communication and data gathering are essential.

Qualifications

• Four years in a customer service job with public contact.
• Ability to determine eligibility and gather required information.
• Experience with interviewing and explaining program requirements.

Responsibilities

• Process applications for initial and ongoing eligibility.
• Conduct intensive interviews to determine eligibility.
• Gather and review data for each benefit program.
• Process applications and case actions per federal/state rules.
• Explain program requirements and answer client questions.

Skills

Customer service

Interviewing

Data gathering

Eligibility

Communication

Education

Four years customer service

College education equivalence

Job description

Washington State Department of Social and Health Services is seeking a Public Benefits Specialist in Tacoma for an entry-level, on-site role in ESA CSD. Training is provided and the position offers a clear salary progression within the Public Benefits Specialist series.

The job involves interviewing clients, determining eligibility for multiple programs, processing online applications, and updating case actions using internal software. Strong communication and data gathering are essential.