Entry-Level Public Benefits Specialist I-III

State of Washington; Shelton (WA); On-site; USD 50,000 - 57,000; Full time

Job summary

State of Washington's Economic Services Administration seeks an entry-level Public Benefits Specialist for the Shelton Community Services Office. On-site position with full training, focusing on helping individuals access benefits and resources through interviews and online applications.

Responsibilities include determining eligibility for Financial, SNAP, and Medicaid programs, plus processing case actions using internal software. In-person only, no remote work.

Qualifications

• Four years in a customer service job with public contact or staff support in financial eligibility determination.
• Alternative: one year of equivalent out-of-state experience in financial eligibility for public assistance.
• Ability to interpret regulations and apply them to individual circumstances.

Responsibilities

• Process applications for initial and ongoing eligibility for Financial, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather data and verification; explain requirements and procedures to clients.
• Process all applications and actions per federal/state rules based on income/household size.
• Assist clients with questions about benefits or available services.

Skills

Customer service

Interviewing

Eligibility determination

Data gathering

Education

High school diploma or equivalent

College education can substitute experience

Tools

Internal case management software

Job description

State of Washington's Economic Services Administration seeks an entry-level Public Benefits Specialist for the Shelton Community Services Office. On-site position with full training, focusing on helping individuals access benefits and resources through interviews and online applications.

Responsibilities include determining eligibility for Financial, SNAP, and Medicaid programs, plus processing case actions using internal software. In-person only, no remote work.