Public Benefits Specialist: Launch a Public Service Career

Washington State Health Care Authority; Auburn (WA); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

5% premium pay

Free ORCA card

Job summary

DSHS ESA - Public Benefits Specialist 1-3 is an entry-level, on-site role in Auburn, WA. You will help people apply for public assistance, conduct eligibility interviews, and process online applications using internal software.

The position includes classroom training and progressive salary steps as you advance through the training plan. Hired staff will work in a structured setting, handle complex rules, and serve diverse Washington communities.

Qualifications

• Four years in a customer service job where the major duties involved public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs to clients.

Skills

Customer service

Interviewing

Communication

Job description

DSHS ESA - Public Benefits Specialist 1-3 is an entry-level, on-site role in Auburn, WA. You will help people apply for public assistance, conduct eligibility interviews, and process online applications using internal software.

The position includes classroom training and progressive salary steps as you advance through the training plan. Hired staff will work in a structured setting, handle complex rules, and serve diverse Washington communities.