Public Benefits Specialist - Entry (Front-Line Impact)

State of Oregon; Salem (OR); On-site; USD 42,000 - 55,000; Full time

Job summary

State of Oregon, Department of Human Services, is seeking a Public Benefits Specialist - Entry to work in Baker City, Oregon. The role involves handling front-line customer interactions, assisting with the Oregon Eligibility system, and delivering services in person or via phone/email.

You will operate in a trauma-informed, customer-focused environment, supporting diverse families and navigating multiple programs to ensure access to benefits and equity.

Qualifications

• Experience in front-line customer service in a high-volume setting.
• Ability to handle, safeguard, and protect confidential information.
• Ability to explain complex rules and procedures to diverse backgrounds.
• Proficiency with common office software (Word, Excel) and email systems.

Responsibilities

• Be the first point of contact in field offices for Oregonians and provide a welcoming environment.
• Support office operations and day-to-day processes in the Baker City office.
• Assist Oregonians with the Oregon Eligibility system in person, by phone or email.
• Provide trauma-informed service and professional support to customers.

Skills

Front-line service

High-volume environment

Data entry

Communication adaptability

Confidential information handling

Education

Associate degree in Behavioral/Social Science

Tools

Microsoft Word

Excel

Email systems

Online search tools

Job description

State of Oregon, Department of Human Services, is seeking a Public Benefits Specialist - Entry to work in Baker City, Oregon. The role involves handling front-line customer interactions, assisting with the Oregon Eligibility system, and delivering services in person or via phone/email.

You will operate in a trauma-informed, customer-focused environment, supporting diverse families and navigating multiple programs to ensure access to benefits and equity.