Public Benefits Operations Manager

Prince William County Government; Woodbridge (VA); On-site; USD 91,000 - 122,000; Full time

Benefits offered by this job

Retirement benefits

401a and 457 retirement plans

Paid annual leave

Paid personal leave

Paid sick leave

Paid holidays

Group medical and dental plans

Group life insurance

Employee Assistance Program

Career development opportunities

Job summary

Prince William County Department of Social Services in Woodbridge, VA seeks a Human Services Manager for the Customer Response Team to lead administrative staff and oversee daily operations across public benefits programs.

Responsibilities include workload management, process development, staff guidance, and cross-division collaboration to ensure timely, high-quality service while maintaining policy compliance and professional development.

Qualifications

• High school diploma or GED with 7 years in human services.
• Experience delivering strong customer service to vulnerable populations.
• Bilingual English and Spanish; background checks required.

Responsibilities

• Monitor workload demands and distribute assignments to meet needs.
• Develop, implement, and evaluate processes to ensure compliance.
• Guide staff on applications, policies, and procedures; share initiatives.
• Collaborate with managers to ensure high-quality service delivery.
• Oversee workflows, document handling, and timely system searches.

Skills

Bilingual English/Spanish

Customer service delivery

Vulnerable populations experience

Education

High school diploma or GED

Tools

VaCMS

Office applications

Telecommunication software

Job description

Prince William County Department of Social Services in Woodbridge, VA seeks a Human Services Manager for the Customer Response Team to lead administrative staff and oversee daily operations across public benefits programs.

Responsibilities include workload management, process development, staff guidance, and cross-division collaboration to ensure timely, high-quality service while maintaining policy compliance and professional development.