Senior Human Services Manager — Customer Support Lead

Prince-William-County-Government; County Center (VA); On-site; USD 91,000 - 122,000; Full time

Benefits offered by this job

Retirement benefits (VRS)

401a and 457 plans

Paid leave and holidays

Medical and dental plans (optional)

Life insurance (optional)

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Prince William County Department of Social Services in Woodbridge, VA, is seeking a Human Services Manager for the Customer Response Team (CRT) to lead and manage a team of Administrative Specialists and oversee daily operations across public benefits programs.

The role requires strong judgment, experience with vulnerable populations, and bilingual English/Spanish abilities. On-site at the Woodbridge DSS office with a 37.5-hour workweek and competitive benefits package.

Qualifications

• High school diploma or GED plus 7 years in human services.
• Virginia Case Management System VaCMS experience.
• Management or leadership experience is preferred.

Responsibilities

• Monitor workload and distribute assignments to meet operational needs.
• Develop, implement, and evaluate processes to ensure compliance with regulations.
• Provide guidance on applications, policies, and procedures to staff.

Skills

Customer service

Experience with vulnerable populations

Bilingual English/Spanish

Education

High school diploma or GED

Tools

VaCMS

Job description

Prince William County Department of Social Services in Woodbridge, VA, is seeking a Human Services Manager for the Customer Response Team (CRT) to lead and manage a team of Administrative Specialists and oversee daily operations across public benefits programs.

The role requires strong judgment, experience with vulnerable populations, and bilingual English/Spanish abilities. On-site at the Woodbridge DSS office with a 37.5-hour workweek and competitive benefits package.