Public Benefits Eligibility Supervisor

Ensemble Health Partners; Oklahoma City (OK); Hybrid; USD 55,000 - 68,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Public Benefit Supervisor in Oklahoma City to oversee the Eligibility Services team and ensure accurate, empathetic interactions with patients and clients. The role includes monitoring performance, coaching staff, and aligning with county/state/federal Medicaid requirements.

The ideal candidate has 2+ years in hospital financial interactions, strong customer service, and the ability to manage multiple urgent tasks while leveraging AI to improve processes.

Qualifications

• Minimum 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Demonstrated ability to multi-task in a high-volume environment.

Responsibilities

• Supervises day-to-day task functionality of the Eligibility Services department.
• Maintains knowledge of department policies and government benefit programs.

Skills

Customer service

Communication

AI literacy

Multi-tasking

Travel readiness

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Ensemble Health Partners is seeking a Public Benefit Supervisor in Oklahoma City to oversee the Eligibility Services team and ensure accurate, empathetic interactions with patients and clients. The role includes monitoring performance, coaching staff, and aligning with county/state/federal Medicaid requirements.

The ideal candidate has 2+ years in hospital financial interactions, strong customer service, and the ability to manage multiple urgent tasks while leveraging AI to improve processes.