Eligibility Services Supervisor, Healthcare Revenue Cycle

Ensemble Health Partners; Reading (Berks County); Hybrid; USD 55,000 - 68,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Certification support

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Public Benefit Supervisor at West Reading Hospital, Reading, PA. The role oversees the Eligibility Services department and ensures adherence to federal, state, and county benefit program requirements.

On-site position with strong emphasis on coaching, cross-team collaboration, and AI-enabled process improvements. Ideal candidates have 2+ years of patient financial interactions, excellent customer service, and familiarity with Medicaid workflows.

Qualifications

• 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Responsibilities

• Supervises the day to day task functionality of the Eligibility Services department.
• Maintains knowledge of department policies and procedures as subject matter expert.
• Monitors staff productivity and quality, coaching as needed.
• Works with county/state/federal Medicaid caseworkers and other departments to ensure proper processes.

Skills

Customer service

Communication

AI in workflow

Team coaching

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Ensemble Health Partners is seeking a Public Benefit Supervisor at West Reading Hospital, Reading, PA. The role oversees the Eligibility Services department and ensures adherence to federal, state, and county benefit program requirements.

On-site position with strong emphasis on coaching, cross-team collaboration, and AI-enabled process improvements. Ideal candidates have 2+ years of patient financial interactions, excellent customer service, and familiarity with Medicaid workflows.