Public Benefits Eligibility Specialist II

510-Alexandria Dept Of Social Services; Alexandria (VA); On-site; USD 58,000 - 74,000; Full time

Job summary

The City of Alexandria's Department of Community and Human Services is hiring a Benefit Programs Specialist II to determine and re-determinate eligibility for SNAP, Medicaid, TANF, and other social services.

You will work with policies, conduct interviews, use databases like ADAPTRO, MMIS, and CommonHelp, and collaborate with partners to promote self-sufficiency.

Full-time role with a competitive salary range and benefits; bilingual English/Spanish preferred.

Qualifications

• Experience in benefit programs and eligibility determination.
• Proficiency with computer software/hardware and office systems.
• Knowledge of eligibility requirements for social services per policy.

Responsibilities

• Determine and re-determine eligibility for SNAP, Medicaid, TANF and other programs.
• Conduct interviews by phone or person to collect required information.
• Maintain client records and prepare reports.
• Identify referrals to services and community resources.

Skills

Customer service

Interviewing techniques

Data analysis

Records management

Confidentiality

Policy interpretation

Education

Two-year college degree or equivalent

Tools

ADAPTRO

Spider

MMIS

SAVE

SVES

APPEC

EPPIC

VACMS

CommonHelp

Job description

The City of Alexandria's Department of Community and Human Services is hiring a Benefit Programs Specialist II to determine and re-determinate eligibility for SNAP, Medicaid, TANF, and other social services.

You will work with policies, conduct interviews, use databases like ADAPTRO, MMIS, and CommonHelp, and collaborate with partners to promote self-sufficiency.

Full-time role with a competitive salary range and benefits; bilingual English/Spanish preferred.