Benefit Programs Specialist II-Medicaid Only

Virginia-Department-of-Social-Service; Waynesboro (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefits Programs Specialist II to determine and re‑determine eligibility for TANF, SNAP, Medical Assistance, Energy Assistance, and other public benefits. The role requires independent judgment and thorough interviewing, data collection, and verification to support accurate determinations while complying with state and federal regulations.

You will conduct interviews, verify information, explain program options, and coordinate with partner

Qualifications

• High school diploma with experience in benefit programs or related human services.
• Experience with financial or public assistance programs preferred.
• Spanish bilingual skills encouraged.

Responsibilities

• Determine and re‑determine eligibility for TANF, SNAP, Medical Assistance, Energy Assistance, and other benefits.
• Conduct interviews to collect and verify required information.
• Explain available programs and eligibility decisions to clients clearly.
• Assess needs, document data, and coordinate with partner agencies.
• Maintain case records and comply with state/federal regulations.

Skills

Computer skills

Education

High school diploma

Spanish language skills

Job description

Title Description:

General Description and Conditions of Work:

This technical position is responsible for determining and re-determining eligibility for a variety of public assistance programs, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, Energy Assistance, and other social services benefit programs. Work is performed in accordance with established policies, procedures, and regulatory guidelines; however, the role requires the use of independent judgment, particularly when assessing social and environmental factors that may influence eligibility.

The employee conducts interviews with individuals and families seeking assistance, gathers and verifies required information, evaluates ongoing eligibility, and provides clear explanations of available benefit programs. The position also involves assessing needs, identifying reasons for requesting assistance, and performing other related duties as assigned. In addition, the employee assists in providing emergency shelter services as mandated.

The Benefit Programs Specialist II reports directly to the Benefit Programs Supervisor or the Assistant Director of Benefits.

Working knowledge of:

public service organization practices; principles of economics and basic human behavior; full range of financial assistance programs necessary to determine and re‑determine eligibility for benefits; and State, Local, and Federal regulations, guidelines, and policies governing social services eligibility, as well as proficiency in applying mathematical concepts including percentages, formulas, and averages to accurately perform eligibility calculations, interviewing techniques, including effective data collection, verification, and investigative inquiry.

Skills in:

operating a personal computer and the associated office and agency software.

Demonstrated ability to:communicate effectively, both orally and in writing, with a wide range of individuals including customers, employers, court personnel, and medical professionals, both in person and by telephone, conduct interviews, gather and verify information, reassess client circumstances, and make appropriate referrals; determine client ownership share in applicable situations and perform accurate mathematical computations; Ability to analyze information, identify missing data or inconsistencies from multiple sources, and apply sound judgment and common‑sense understanding to follow written and oral instructions; use various automated systems and technologies to establish and maintain case records; access data related to estates, retirement accounts, real estate, and reports; and manipulate data as needed; Abilityto maintain strict confidentiality and adhere to professional ethics, demonstrate capacity to exercise discretion, tact, resourcefulness, and sound judgment in problem‑solving and decision‑making, establish and maintain effective working relationships with applicants, recipients, partner agencies, colleagues, and the public, while maintaining a positive and professional demeanor in sometimes stressful situations.

Minimum Qualifications (Education, Experience, Licensure, Certification):

Minimum of a high school diploma, supplemented by additional education and experience in benefit programs, or a combination of education and financial or related human services experience.

Special Requirements/Experience:

• Prior work experience in financial assistance programs sufficient to determine/redetermine eligibility for benefits.
• Prior work experience in benefit programs, use of computer software and hardware, and the completion of required Benefit Programs training.
• Spanish, bi-lingual, skills with a competency to translate benefit program details.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

Alloffers are contingent upon satisfactory results of the required checks and screening. All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving record must meet agency requirements. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.