Public Benefits Eligibility Specialist I

Utah Department of Workforce Services; Manti (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Utah Department of Workforce Services is hiring Eligibility Specialist I in the Eligibility Services Division. The role involves determining eligibility for programs like TANF, GA, SNAP, Medicaid, and Child Care through interviewing and fact gathering.

The position emphasizes accurate policy application, customer service, and teamwork, with potential for hybrid work after training. The department highlights strong benefits and a focus on serving Utah communities.

Qualifications

• Four years of work experience in customer service, call centers, determining eligibility for unemployment, veteran benefits, loans, financial assistance, or social service programs, or other similar work.
• Or associate’s degree with two years work experience
• Or bachelor’s degree with one year work experience
• Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
• Analytical problem-solving experience to identify problems, evaluate alternatives, and implement effective solutions.
• Preference may be given to applicants who are bilingual in English and Spanish.

Responsibilities

• Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules, regulations, and guidelines.
• Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
• Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
• Manage high-volume inbound phone shifts to conduct case interviews, provide status updates, and guide customers on available programs and benefits.
• Exercise good judgment in working with customers who need assistance in utilizing community, department or government resources.
• Ensure timely delivery of services in compliance with federal regulations.
• Utilize discretion and empathy to support customers.

Skills

Customer service

Communication

Analytical problem-solving

Bilingual English/Spanish

Education

Associate’s degree with two years work experience

Bachelor’s degree with one year work experience

Job description

Utah Department of Workforce Services is hiring Eligibility Specialist I in the Eligibility Services Division. The role involves determining eligibility for programs like TANF, GA, SNAP, Medicaid, and Child Care through interviewing and fact gathering.

The position emphasizes accurate policy application, customer service, and teamwork, with potential for hybrid work after training. The department highlights strong benefits and a focus on serving Utah communities.