Hybrid Benefits Eligibility Specialist I

State of Utah; Manti (UT); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Vision & dental

Pension/401(k) contributions & match

Paid time off including holidays

Parental leave

Long term disability & life insurance

Employee assistance program

Free parking

Job summary

The State of Utah is hiring an Eligibility Specialist I in Manti, UT to determine eligibility for programs such as TANF, General Assistance, SNAP, Medicaid, or Child Care through interactive interviewing and data gathering. You will work in a team environment to ensure accurate benefits decisions and timely service delivery.

Successful candidates will have strong communication and analytical skills, with preference for bilingual English/Spanish speakers.

Qualifications

• Four years of work experience in customer service, call centers, determining eligibility for unemployment, veteran benefits, loans, financial assistance, or social service programs, or other similar work.
• Or associate’s degree with two years work experience
• Or bachelor’s degree with one year work experience
• Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
• Analytical problem-solving experience to identify problems, evaluate alternatives, and implement effective solutions.
• Preference may be given to applicants who are bilingual in English and Spanish.

Responsibilities

• Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules, regulations, and guidelines
• Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
• Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
• Manage high-volume inbound phone shifts to conduct case interviews, provide status updates, and guide customers on available programs and benefits.
• Exercise good judgment in working with customers who need assistance in utilizing community, department or government resources.
• Ensure timely delivery of services in compliance with federal regulations.
• Utilize discretion and empathy to support customers.

Skills

Communication skills

Analytical thinking

Bilingual EN/ES

Education

Associate's degree + 2 years experience

Bachelor's degree + 1 year experience

Job description

The State of Utah is hiring an Eligibility Specialist I in Manti, UT to determine eligibility for programs such as TANF, General Assistance, SNAP, Medicaid, or Child Care through interactive interviewing and data gathering. You will work in a team environment to ensure accurate benefits decisions and timely service delivery.

Successful candidates will have strong communication and analytical skills, with preference for bilingual English/Spanish speakers.