Public Benefits Eligibility Specialist I

Cumberland County; Fayetteville (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Cumberland County Department of Social Services in Fayetteville, NC seeks an Eligibility Worker to assist customers with completing applications and determine eligibility for Food and Nutrition Services, Work First Family Assistance, Childcare, Energy Assistance, and Medicaid. You will interview, verify information, and apply program rules to make accurate determinations.

The role requires strong math and communication skills, ability to explain policies, and teamwork.

Competenze

• An associate degree in Human Services Technology or related field, or related paraprofessional experience with data gathering and analysis.
• Ability to negotiate, interview, explain information and interpret rules and procedures.
• Willingness to learn all agency programs impacting clients and eligibility.

Mansioni

• Assist customers with completing applications for benefit programs.
• Interview customers, verify information, and determine eligibility per program guidelines.
• Make final eligibility decisions or refer to Lead/ Supervisor as needed.
• Respond to disasters and perform duties as assigned.

Conoscenze

Math reasoning

Communication

Interpersonal skills

Teamwork

Formazione

Associates degree in Human Services or related field

High school diploma + relevant paraprofessional/public contact experience

Equivalent combination of training and experience

Descrizione del lavoro

Cumberland County Department of Social Services in Fayetteville, NC seeks an Eligibility Worker to assist customers with completing applications and determine eligibility for Food and Nutrition Services, Work First Family Assistance, Childcare, Energy Assistance, and Medicaid. You will interview, verify information, and apply program rules to make accurate determinations.

The role requires strong math and communication skills, ability to explain policies, and teamwork.