Benefit Programs Specialist I/II (Cumberland)

L-049-Cumberland Dept Of Social Services; Virginia; On-site; USD 38,000 - 54,000; Full time

Job summary

Cumberland County Department of Social Services in Virginia seeks a Benefit Programs Specialist I/II to determine eligibility for financial assistance, food stamps, medical care, and other social services.

The role involves interviewing clients, processing applications, evaluating social factors, and maintaining case records, with Specialists II making independent determinations following policy and law.

Qualifications

• High school diploma with additional training and related work experience.
• Proficient in operating a personal computer and office/agency software.
• Effective oral and written communication abilities.
• Ability to interview, gather information, and evaluate situations.
• Knowledge of basic human behavior and interviewing techniques.
• Commitment to confidentiality and professional ethics.

Responsibilities

• Interview clients to determine eligibility for financial assistance, food stamps, medical assistance, and other social services.
• Process applications and evaluate social factors; maintain case records.
• Assist with training as a Specialist I and perform independent eligibility determinations as a Specialist II according to policies and laws.

Skills

Computer skills

Communication skills

Interviewing skills

Behavioral knowledge

Confidentiality & ethics

Education

High school diploma

Job description

Benefit Programs Specialist I/II positions at Cumberland County Department of Social Services determine eligibility for financial assistance, food stamps, medical assistance, and other social services benefit programs. Specialists I work under supervision during training; Specialists II perform eligibility determinations independently and make judgments following established policies and federal/state/local laws. The role involves interviewing clients, processing applications, evaluating social factors, and maintaining case records.

Key qualifications:

• High school diploma supplemented with additional training and related work experience
• Skill in operating personal computer and office/agency software
• Ability to communicate effectively orally and in writing
• Ability to interview, gather information, and evaluate situations
• Knowledge of basic human behavior and interviewing techniques
• Ability to maintain confidentiality and professional ethics