Public Benefits Eligibility Specialist

State of Washington; Yakima (WA); On-site; USD 48,000 - 62,000; Full time

Job summary

Washington State Department of Social and Health Services in Yakima, WA, seeks entry-level Public Benefits Specialist (1-3) with training provided. On-site work at the Customer Service Contact Center, full-time, serves Washingtonians needing public assistance through in-person and phone interactions.

The role involves determining eligibility, interviewing applicants, gathering verifications, and processing online applications with required software.

Qualifications

• Four years in a customer service role with public contact or staff support in financial eligibility.
• Bachelor's degree required; four years total with education/experience acceptable.
• Willingness to learn and communicate with diverse populations.

Responsibilities

• Perform initial and ongoing eligibility determinations for programs.
• Conduct interviews and gather documents for verification.
• Process applications and case actions in accordance with laws.
• Explain program requirements and answer client questions in person or by phone.
• Learn and use internal software for processing.

Skills

Customer service

Interviewing

Eligibility determination

Education

Bachelor's degree

Combination of experience and education totaling four years

Tools

Internal software

Job description

Washington State Department of Social and Health Services in Yakima, WA, seeks entry-level Public Benefits Specialist (1-3) with training provided. On-site work at the Customer Service Contact Center, full-time, serves Washingtonians needing public assistance through in-person and phone interactions.

The role involves determining eligibility, interviewing applicants, gathering verifications, and processing online applications with required software.