Public Benefits Eligibility Navigator

Union County; Monroe (NC); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Union County is seeking an Eligibility Specialist to determine eligibility for economic assistance programs and manage ongoing caseloads. You will interview clients, verify information, and provide program guidance to help clients access benefits.

Responsibilities include case documentation, cross-program coordination, and supporting hearings and staff development. Fluency in Spanish and English is preferred, with basic Excel knowledge required.

Competenze

• High School Diploma or GED and two years paraprofessional/public contact experience.
• Basic Excel knowledge.
• This position may require fingerprint background checks as per NC statute.

Mansioni

• Determine eligibility for economic service programs (Food and Nutrition Services, TANF, Childcare, Medicaid).
• Conduct interviews (in-person/phone/third-party verification) to assess eligibility.
• Explain program requirements and options to clients/applicants.
• Maintain case records and management reports; document findings in Compass/NC FAST.
• Coordinate services with other programs and provide referrals as needed.
• Assist in hearings processes and training of peers as required.

Conoscenze

Spanish language

Public assistance knowledge

Communication skills

Formazione

High School Diploma or GED

Associate’s Degree preferred

Strumenti

Excel

Descrizione del lavoro

Union County is seeking an Eligibility Specialist to determine eligibility for economic assistance programs and manage ongoing caseloads. You will interview clients, verify information, and provide program guidance to help clients access benefits.

Responsibilities include case documentation, cross-program coordination, and supporting hearings and staff development. Fluency in Spanish and English is preferred, with basic Excel knowledge required.