CLIENT SERVICES REPRESENTATIVE

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

The City of New York’s NYC Department of Social Services (Family Independence Administration) seeks a Clerical Associate III to serve as a Client Services Representative at 2400 Fulton Street, Brooklyn. Under the Front Door Reception Supervisor, you will route visitors and explain the services offered by HRA, including public assistance, SNAP and Medicaid.

You will greet clients, hand out application kits, assist with navigating Access HRA, review documents for urgency or accommodations, and

Qualifications

• Four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Typing at a minimum of 100 keystrokes per minute.
• 55a Program eligibility noted; indicate interest on resume/cover letter.

Responsibilities

• Greet and assist clients with utilization of universal kiosks, directing them to the appropriate unit within BAC, SNAP, Medicaid offices and other HRA services.
• Interact with visitors to determine the correct program unit for routing, assign passes, and explain service locations.
• Provide Cash Assistance, Medicaid and SNAP Application Kits; assist with Access HRA portal navigation and preliminary household member entries.
• Review appointment letters and documents to determine emergencies or reasonable accommodations for quick service.
• Assist applicants with scanning and uploading documents and troubleshoot copy machines and printers.
• Issue Model Office tickets in PC Banks for in-person interviews; involve a supervisor when needed.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

Access HRA portal

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services

FIA Operations is recruiting for four (4) Clerical Associate III, to function as Client Services Representatives, who will:

• Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed.
• Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area.
• Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
• Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service.
• Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area – if applicants are having difficulty.
• Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits

Work Location: 2400 Fulton Street, Brooklyn, NY

Hours/Schedule: 9:00am-5:00pm

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.