Client Services Representative

Talentify; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

The City of New York is seeking a Clerical Associate (10251) for the Family Independence Administration (FIA) to greet clients, route them to the correct program units, and assist with using the Access HRA portals at 2400 Fulton Street, Brooklyn.

Under supervision, you will support eligibility routines for Public Assistance, SNAP and Medicaid, hand out kits, help applicants upload documents, and ensure efficient service for visitors with varied needs.

Qualifications

• A four-year high school diploma or equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with typing at least 100 keystrokes per minute.

Responsibilities

• Greet and assist clients at universal kiosks and direct them to the appropriate unit within BAC, SNAP, Medicaid offices and other HRA services.
• Interact with visitors to determine the correct program unit for routing and assign passes accordingly.
• Provide Cash Assistance, Medicaid and SNAP kits and help applicants navigate Access HRA portal and include all household members in prelim online applications.
• Review documents to determine urgency or need for accommodation to speed service.
• Assist applicants with scanning/uploading documents and operate copy machines in the Document Drop Box area.
• Issue Model Office tickets for in-person interviews and escalate questions about eligibility to supervisors.

Skills

Typing 100 wpm

Education

High school diploma or equivalent

Job description

Job Description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services. FIA Operations is recruiting for four (4) Clerical Associate III, to function as Client Services Representatives, who will:

• Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed.
• Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area.
• Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
• Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service.
• Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area – if applicants are having difficulty.
• Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits

Work Location: 2400 Fulton Street, Brooklyn, NY

Hours/Schedule: 9:00am-5:00pm

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.