Public Benefits Case Planner & Client Support Lead

State of Washington Dept. of Social and Health Services; Spokane Valley (WA); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

The Washington State Department of Social and Health Services, Economic Services Administration, Community Service Division, invites applicants for a PBS4 – CPSS position in Spokane Valley. The role centers on assessing eligibility, developing tailored case plans, and coordinating with healthcare, housing, employment, and more in a hands-on office setting.

As the CPSS, you will read complex documents, guide clients through benefit pathways, and work with partners to remove barriers.

Qualifications

• Deep knowledge of Washington’s public assistance programs.
• Ability to assess and re-determine eligibility with accuracy.
• Familiarity with Washington Administrative Code (WAC) and RCW.
• Trauma-informed case planning and service coordination.
• Strong analytical interpretation of complex data and documents.

Responsabilités

• Conduct detailed interviews to assess eligibility for public assistance, including cash, food, and medical programs.
• Facilitate program orientations and explain benefit pathways clearly and empathetically.
• Design, monitor, and update personalized case plans to address barriers and support employment goals.
• Refer clients to services such as domestic violence support, substance use treatment, mental health counselling, housing, and job training.
• Coordinate with external agencies and service providers to align support plans.
• Review and interpret complex documents—court orders, leases, medical notes—to determine appropriate program fit.
• Authorize and track supportive services such as transportation, childcare, or work clothing.
• Maintain accurate, up-to-date case notes and documentation in multiple systems (ACES, Barcode, eJAS, HPF, etc.).
• Respond to case audits, resolve discrepancies, and ensure compliance with federal and state regulations.
• Participate in outreach efforts, home visits, and client advocacy as needed

Connaissances

Eligibility expertise

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience & flexibility

Formation

Bachelor’s degree or higher

PBS Training Program completion

Outils

ACES

Barcode

eJAS

HPF

Description du poste

The Washington State Department of Social and Health Services, Economic Services Administration, Community Service Division, invites applicants for a PBS4 – CPSS position in Spokane Valley. The role centers on assessing eligibility, developing tailored case plans, and coordinating with healthcare, housing, employment, and more in a hands-on office setting.

As the CPSS, you will read complex documents, guide clients through benefit pathways, and work with partners to remove barriers.