Public Benefits Case Planner & Support Specialist

State of Washington; Spokane Valley (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

The State of Washington, Department of Social and Health Services, seeks a PBS4 – Case Planning and Support Specialist in Spokane Valley. You will assess eligibility for multiple assistance programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

You’ll navigate complex documents and ensure compliance with federal and state regulations. Work schedule is 8:00 AM – 5:00 PM, Monday through Friday.

Qualifications

• Expertise in Washington public assistance programs and eligibility re-determination.
• Comfort with Washington Administrative Codes (WAC) and RCW in applying benefits policies.
• Ability to design trauma-informed case plans and coordinate services across healthcare, housing, and employment.

Responsibilities

• Conduct detailed interviews to assess eligibility for cash, food, medical programs.
• Facilitate program orientations and explain benefit pathways clearly.
• Design, monitor, and update personalized case plans to address barriers and goals.
• Refer clients to services such as housing, mental health, and job training.
• Coordinate with external agencies to align support plans.
• Review and interpret complex documents to determine program fit.
• Authorize and track supportive services like transportation and child care.
• Maintain accurate case notes in multiple systems (ACES, Barcode, eJAS, HPF).
• Respond to case audits and ensure compliance with regulations.
• Participate in outreach and client advocacy as needed.

Skills

Eligibility expertise

Policy fluency

Case planning insight

Analytical skills

Communication

Crisis navigation

Resilience & flexibility

Education

Bachelor’s degree or higher

Job description

The State of Washington, Department of Social and Health Services, seeks a PBS4 – Case Planning and Support Specialist in Spokane Valley. You will assess eligibility for multiple assistance programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

You’ll navigate complex documents and ensure compliance with federal and state regulations. Work schedule is 8:00 AM – 5:00 PM, Monday through Friday.