Public Assistance Client Advocate

Munro Footwear Group; Hamilton (MT); On-site; USD 40,000 - 41,000; Full time

Job summary

The Montana Department of Public Health and Human Services (DPHHS) seeks a Client Service Coordinator to serve the public, listen to clients, and guide them through eligibility determinations and benefit applications. The role requires handling a large caseload with accuracy and professionalism in a fast-paced environment.

The position emphasizes confidentiality, clear communication, and adherence to policies, with background checks and reference verification as part of the hiring process.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles and public relations.
• Detail oriented with time management and multitasking skills.
• Ability to maintain confidentiality and proper release of information.

Responsibilities

• Listen to clients, advise on available assistance, and process applications/benefits.
• Interview clients, interpret policies, and manage a large caseload in a fast-paced setting.
• Communicate clearly to applicants and coordinate documentation as needed.
• Provide accurate information and maintain respectful public contact.

Skills

Public assistance

Customer service

Public relations

Confidentiality

Education

Associate/Certificate in related field

High school diploma + 5 years experience

Bachelor’s degree + 2 years experience

Job description

The Montana Department of Public Health and Human Services (DPHHS) seeks a Client Service Coordinator to serve the public, listen to clients, and guide them through eligibility determinations and benefit applications. The role requires handling a large caseload with accuracy and professionalism in a fast-paced environment.

The position emphasizes confidentiality, clear communication, and adherence to policies, with background checks and reference verification as part of the hiring process.