Public Assistance Support Specialist - Day Shift

Youngwilliams Pc; Martinsville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

You will join YoungWilliams as a Customer Assistance Specialist in Martinsville, VA, performing telephonic applications for public assistance programs and delivering high-quality customer service to callers. This is a full-time role with day shifts, requiring excellent diction, grammar, and strong computer proficiency.

The position emphasizes accurate data entry, multi-system research, and adherence to safety and security procedures while maintaining courteous communication.

Qualifications

• High School Diploma or GED required.
• Bachelor degree in human services preferred.
• Typing speed 50 WPM minimum.
• Customer service experience, preferably in a call center.

Responsibilities

• Answer telephone inquiries and respond to citizen inquiries related to services they wish to apply for or are currently receiving.
• Accept telephone applications for public assistance programs.
• Enter applications as a priority into the Rapid Data Entry (RDE) within the VACMS.
• Screens applicants to determine if an existing case exists or an application is pending.
• Assist other Customer Service Representatives.

Skills

Data entry

Typing 50 WPM

Customer service

Multitasking

Communication

Teamwork

Policy interpretation

Education

High School Diploma or GED

Bachelor degree in Human Services

Job description

You will join YoungWilliams as a Customer Assistance Specialist in Martinsville, VA, performing telephonic applications for public assistance programs and delivering high-quality customer service to callers. This is a full-time role with day shifts, requiring excellent diction, grammar, and strong computer proficiency.

The position emphasizes accurate data entry, multi-system research, and adherence to safety and security procedures while maintaining courteous communication.