Public Area Supervisor

Sugarloaf Mountain Corporation; Town of Montana (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

FREE All Mountain Ski Pass

Discounted tickets

Discounted rentals with free lesson

Food & beverage and retail discounts

Team member housing eligibility

Lodging discounts

Wellness Day and PTO

Monthly team events

Job summary

Big Sky Resort is seeking a friendly, detail oriented Public Area Supervisor to lead by example among guests and staff. This role oversees Public Area Attendant staff, ensures cleanliness standards, and drives safety and guest satisfaction.

You will monitor staff, conduct inspections, and coach team members to maintain the resorts' public areas across multiple buildings. Benefits include ski passes and staff discounts.

Qualifications

• Must be professional, positive and helpful to guests and staff.
• Ability to push/pull up to 50 pounds and lift 25 lbs.
• Strong interpersonal and motivational skills to supervise staff.
• Experience in supervising and training public area attendants.
• Able to maintain organized cleaning supplies inventory.
• Flexibility to work morning, mid, night shifts, weekends and holidays.

Responsibilities

• Oversee Public Area Attendant staff and training.
• Monitor appearances and enforce handbook guidelines.
• Ensure guests are served by the team efficiently.
• Perform daily and nightly inspections of public areas.
• Coordinate with team to complete assigned projects.
• Prioritize guest experience and safety at all times.

Skills

Supervision

Guest service

Staff training

Interpersonal skills

Multitasking

Job description

Overview

Big Sky Resort is seeking a friendly, detail oriented and efficient Public Area (PA) Supervisor. They will lead by example when interacting with guests around the resort and uphold the high standards of cleanliness expected within the properties. The PA Supervisor is responsible for overseeing, and training the Public Area Attendant staff. The PA team is responsible for the cleanliness and general appearance of the Resort Public Areas including The Huntley Hotel, Yellowstone Conference Center, Exchange, Snow Crest Building and Mountain Village Plaza. Reports to the Public Area Manager.

Responsibilities

• Monitoring personal appearances and enforcing handbook guidelines.
• Monitoring efficiency & making sure employees are where they should be to perform their assigned duties.
• Monitor times and duration of breaks taken by on duty staff.
• Do inspections every day and every night.
• Insist that all public area attendants show respect to all other employee and guests.
• Motivate, coach and retrain employees as necessary. Emphasis is always on guest service.
• Document any action of employees that could result in counseling.
• Expected to do hourly walk through of all public areas.
• Responsible to work with our team. Public Attendant’s duties are Supervisor’s duties as well.
• Responsible for the completion of any projects assigned.
• Primary concern at all times is our guests experience and safety.
• Should enforce and train for the “Boyne Basic L.E.A.D. Values”.

Qualifications

• He/She is required to be professional, positive and helpful to fellow employees and resort guests.
• Ability to push and pull up to 50 pounds and Lift 25lbs
• Ensue staff can answer guest questions in a professional manner.
• Possess strong interpersonal, motivational skills and the ability to supervise and inspire staff.
• Ability to keep an organized record of cleaning supplies inventory.
• Ability to ensure staff are cleaning and supplying designated building areas.
• Ability to work independently with enthusiasm and a willingness to learn.
• Multitasking and problem solving skills.
• Must be available to work morning shift, mid-shift, night shift, weekends and holidays.
• Previous Supervisor experience is a plus

All full time seasonal team member can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events